Everyone at Hope was so nice and compassionate. Strangers I met in the lobby consoled me. You knew everyone who stepped through Hope's doors loved animals.
Ilona and Bill
Nicole Hunter is the Hope VS reception manager. Nicole began working at what used to be known as the Animal Critical Care and Specialty Group as a part-time receptionist in 2006 and was promoted to her current full-time managerial position in August of 2010.
Currently attending Rockhurst University Continuing Education Center, Nicole’s choice of classes shows her commitment to excellence in her management role: How to Deal with Unacceptable Employee Behavior; How to Communicate with Tact, Professionalism, and Diplomacy; Business Grammar and Proofreading; Coaching and Mentoring Skills for Managers and Supervisors; Essential Supervision Skills; and Team-Building. Nicole has also attended the Community College of Philadelphia.
Her key responsibilities include hiring and training new employees; appraising employee performance; addressing complaints; and ensuring proper front desk coverage at all times.
Overall, Nicole believes her top priority to be providing excellent customer service and making what can often be a very difficult time in pet owners’ lives a little less stressful through her easy, kind, and compassionate way.